Refund and Cancellation Policy

HomeOps by AMAI Automation Effective Date: 27 September 2026 Last Updated: 27 September 2026

1. Purpose

This Refund and Cancellation Policy explains how subscriptions to HomeOps ("the Platform"), operated by AMAI Automation, can be cancelled, what happens to your account when they are, and when a refund may apply. It forms part of, and should be read together with, our Terms and Conditions.

2. Plans and Billing

HomeOps offers three subscription plans — Starter, Pro, and Premium — billed monthly in advance in South African Rand (ZAR) through our payment processor, PayFast. Starter includes a one-time, three-month free trial before billing begins; Pro and Premium are discounted for the first three paid months before stepping up to the full monthly rate. Current pricing is shown in the Platform at Settings → Billing.

3. Cancelling Your Subscription

You may cancel your subscription at any time from Settings → Billing in the Platform.

Cancelling downgrades your household to the free Starter plan.
Cancellation takes effect at the end of your current billing period. You retain access to your paid plan's features until that date.
No partial-month or pro-rata refund is issued for the unused portion of a billing period you cancel part-way through.
You may also request cancellation by emailing support@homeops.co.za.

4. Refunds

All subscription fees already paid are non-refundable, except:

Where required by the Consumer Protection Act, 2008, or other applicable South African consumer protection law, or
Where AMAI Automation, in its discretion, determines that a billing error occurred (for example, a duplicate charge or a charge made after a subscription was already cancelled).

To request a refund on either basis, email support@homeops.co.za with your household name and the date of the charge in question. We aim to respond within 5 business days.

5. Failed Payments, Grace Period, and Suspension

If a scheduled payment fails, your account is not suspended immediately:

Grace period (7 days): Full access to your plan continues while we retry the payment. A banner in the Platform will let you know a payment is outstanding.
Suspended: If payment is not recovered within the grace period, your account is suspended. Suspended households retain read-only access; making changes requires updating your payment method or paying the outstanding amount from Settings → Billing.
Archived: An account that remains unpaid for a further 23 days after suspension (30 days in total from the first missed payment) is archived. Archived data is retained for 12 months and then permanently deleted, per our Terms and Conditions.

No refund is due for the period your account spent suspended or archived, since no further payment is taken while access is restricted.

6. Changing Plans

You can upgrade, downgrade, or switch between paid plans at any time from Settings → Billing. A plan change takes effect immediately; the difference between plans is not refunded or separately pro-rated beyond what is shown on screen at the time of the change.

7. Contact

AMAI Automation Email: support@homeops.co.za Website: homeops.co.za

This Refund and Cancellation Policy was last updated on 27 September 2026.

2. Plans and Billing

3. Cancelling Your Subscription

You may cancel your subscription at any time from Settings → Billing in the Platform.

Cancelling downgrades your household to the free Starter plan.

Cancellation takes effect at the end of your current billing period. You retain access to your paid plan's features until that date.

No partial-month or pro-rata refund is issued for the unused portion of a billing period you cancel part-way through.

You may also request cancellation by emailing support@homeops.co.za.

4. Refunds

All subscription fees already paid are non-refundable, except:

Where required by the Consumer Protection Act, 2008, or other applicable South African consumer protection law, or

Where AMAI Automation, in its discretion, determines that a billing error occurred (for example, a duplicate charge or a charge made after a subscription was already cancelled).

To request a refund on either basis, email support@homeops.co.za with your household name and the date of the charge in question. We aim to respond within 5 business days.

5. Failed Payments, Grace Period, and Suspension

If a scheduled payment fails, your account is not suspended immediately:

Grace period (7 days): Full access to your plan continues while we retry the payment. A banner in the Platform will let you know a payment is outstanding.

Suspended: If payment is not recovered within the grace period, your account is suspended. Suspended households retain read-only access; making changes requires updating your payment method or paying the outstanding amount from Settings → Billing.

Archived: An account that remains unpaid for a further 23 days after suspension (30 days in total from the first missed payment) is archived. Archived data is retained for 12 months and then permanently deleted, per our Terms and Conditions.

No refund is due for the period your account spent suspended or archived, since no further payment is taken while access is restricted.